Unrealistic Expectations
It’s not new, this Ed Kramer thing. Most of us who have been going for years have known about it for at least some portion of time. Is he a horrible person? Yes. Am I going to stop going? No.
It’s unrealistic to ask people to stop supporting something because someone somewhere might be doing something bad with the money received from it. If we did this, most of us wouldn’t have a house to live in because, as I’m speaking from experience, half of the guys who built your houses were either illegal immigrants, drunk drivers who drank on lunch break and went back to work building your house, or on some sort of hard drug.
Most of us wouldn’t be wearing clothes, shoes, eating, driving. There’s always someone bad doing something with your money in every industry.
I’m going to go to Dragon*Con, I’m going to dislike Ed Kramer, and I’m going to hope that legislation will prevail and I can go to D*C while Kramer gets what he deserves.
You are the first person I’ve seen say anything about this who isn’t going social justice insanity on it.
Should I see you at D*C this year, I feel I should get you a drink.
John Barrowman is going to Dracon*con!
John Barrowman is an Entertainer with a capital E. He sings, he dances, he acts, he presents, he judges - he is a unique talent in the British entertainment industry.
-Dragon Con intro.
I love their intro for this so much.
This situation sucks, and raises questions, as it reads there was never a confirmation email and never a charge on the card. I learned at the second to last Jacon, to never get off the phone with the sales person until there is an email about what you are discussing, people, sad to say, don’t always do all of their job, even when they are managers, and it sucks.
I really feel for the 60plus people that are out of rooms, I know what that’s like from smaller conventions, and while I really hope the Marriott does something to fix this, as someone who is staying at the Marriott, I also hope that my reservation and the ones of my friends and family that attend this convention aren’t a part of the 22 rooms that would, without cancellation from other guests, be taken away from other people to be given to them.
It’s a terrible situation, and I know I’d be on the phone and internet with every possible outlet working to get it fixed. I hope the Marriott gets up and handles this with the compassion they deserve.
You know, I deal with service issues all the time. The first thing I noticed in this one is that the Marriott allegedly charged a deposit on a credit card. If that’s the case, then I suspect that constitutes (at minimum) a verbal contract of some sort.
(READ: I am not an attorney.)
I think that a couple of carefully placed calls to Marriott’s corporate offices coupled with presenting the info to a couple of news sources (Atlanta Journal/Constitution, online “geek” sites, and maybe even the D*Con LiveJournal) might create just enough push to grant a correction of (at the least) a compensation for the mistake.
Either way, I’ve tagged their Twitter name in the subject now. In the past, Marriott International has been really good at following up issues for me. Hopefully they see this.
For the past few years, my good friend Scott has taken care of booking our (300 DC’s) hotel rooms for Dragon*Con. He’s done this while on active duty with the United States Army and he’s always come through. This year was no different, except in that Marriott lost our reservation, took zero…
